The glass touch keypad on the front edge of a stainless island range hood, its speed keys dark and one key softly blinking, the kitchen island below out of focus.

GE Profile chimney hood button collar stays dark when pressed

Each push button on these hoods is ringed by a collar that lights when it is pressed.

(844) 398-3217

Mon–Sat, 8am–8pm

  • Control board and keypad
  • Range hood control board repair
  • Source: GE Profile

Book a visit

Three short steps, about a minute.

or call (844) 398-3217

What A button collar does not light when pressed
actually means.

Each push button on these hoods is ringed by a collar that lights when it is pressed. GE's troubleshooting links a collar that stays dark to a stuck button, and two or more dark collars to more than one stuck button. Grease and cleaner residue around the buttons is a common reason a button stops moving freely.

GE Profile range hood display · also shown as two or more collars not lighting

What to do when A button collar does not light when pressed shows on the range hood

Before you book,
in this order.

Each step comes from GE Profile's own guidance for A button collar does not light when pressed on its range hoods. Follow it to the end: the last card says whether this is a visit.

01

Switch the hood off and look at the affected button: it should sit level and spring back when pressed.

02

Wipe around it with a damp cloth and mild detergent to clear grease, without spraying cleaner into the panel.

03

Reset the breaker and wait 30 seconds so the controls restart.

04

If the collar still stays dark, book a visit so the button panel can be tested and replaced if needed.

Still there?

It usually turns into range hood control board repair. Book with the code and the model number.

What not to do

Collars that stay dark while the fan runs on its own at MED are the heat sensor, not a stuck button. A hood that is dead with no collars and no fan points first to the breaker or fuse.

What you may
notice with it.

The range hood problems A button collar does not light when pressed tends to arrive with. Answer these at the range hood before anyone is booked.

All problems

Where A button collar does not light when pressed usually leads

Range hood control board repair.

Control board with its relays and power supply · moderate.

In GE Profile's own words

A collar around a push button is not illuminating when pressed. Push button may be stuck.
GE Profile chimney vent hoods owner's manual 49-2000916 (PV970, PV976) GE Profile chimney vent hoods owner's manual 49-2000916 (PV970, PV976)

Every code on this site is taken from the manufacturer's documentation, never from a forum or a parts listing. GE Profile PV970 and PV976 wall-mount chimney hoods, owner's manual 49-2000916.

GE Profile A button collar does not light when pressed range hood repair,
where we come out.

The same visit in every metro below: the code, the model number, and a diagnosis before any part is ordered.

All service areas
A family cooking together under a stainless range hood in a bright kitchen.
For the heart of your home.

Questions
about A button collar does not light when pressed.

Can I clear A button collar does not light when pressed myself?
Switch the hood off and look at the affected button: it should sit level and spring back when pressed. If it comes back, it needs a visit.
One button on my GE Profile hood does nothing and its ring stays dark. Can I fix it?
Check that the button is not jammed with grease and that it springs back, then reset the breaker. If it still stays dark, the button panel needs a technician.
Why would a GE Profile hood button get stuck?
Grease film and cleaner residue build up around the buttons over time, and a hard press can leave one sitting low. That is why wiping around them is the first step.
Several collars on my GE Profile hood are dark. Is the board gone?
GE's first suspect is still stuck buttons. If the buttons move freely and a breaker reset does not help, book a visit to test the button panel and board.

Back to your everyday

Still showing A button collar does not light when pressed?

Three things make the booking useful: the letters or blink pattern exactly as they showed, the full model number from the label behind the filters, and whether the fan still moves air on every speed. With those, the technician arrives with half the answer already worked out.

(844) 398-3217 Schedule a repair